WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
Home → FAQ

Frequently asked questions about Arctic Casino

When is Cashback between 5 and 10 percent credited?

Specific conditions for the crediting of cashback between 5 and 10 percent are not detailed in the provided information. Such offers typically depend on player activity and loyalty status within the casino's program. Without explicit terms, it is impossible to determine the exact criteria for eligibility or the precise percentage awarded.
The wagering requirements for bonuses at Arctic Casino can range from x35 to x45, with a 30-day validity period. This means players must wager the bonus amount a specified number of times before any winnings can be withdrawn. The game contribution rates further influence how quickly these requirements are met.
Slots contribute 100% towards wagering requirements, making them the fastest way to clear bonuses. In contrast, table games and live casino games only contribute 10%, significantly slowing down the process. This disparity means that focusing on slot gameplay is crucial for players aiming to benefit from bonus offers and potential cashback.
Headset of a support agent on a dark desk
Support and contact methods at Arctic Casino

Why does Android warn about APK installation?

Android devices may display a warning when installing an APK file, such as the one for Arctic Casino's app, due to security protocols. These warnings are a default measure to protect users from potentially harmful applications downloaded from outside the official Google Play Store. Users need to manually allow installations from unknown sources.
The Arctic Casino app is designed for compatibility with Android 8.0+ devices and requires approximately 45 MB of storage space, along with 2 GB of RAM. For iOS users, the app is compatible with iOS 13+ and takes up around 60 MB. These requirements ensure a stable and functional gaming experience on supported mobile devices.
While the application aims to provide a streamlined gaming experience, the warning about APK installation is a standard Android security feature. It prompts users to confirm their understanding and consent before proceeding with the installation of any application not sourced from the primary app marketplace, a common practice for many mobile casino apps.

Why is the maximum bet 5 EUR during bonus?

The maximum bet limit of 5 EUR during bonus play at Arctic Casino is a standard condition to prevent bonus abuse and ensure fair play. This restriction is in place to prevent players from making excessively large bets that could quickly deplete the bonus funds or lead to disproportionately large winnings relative to the bonus amount received.
Bonuses at Arctic Casino offer a 300% match up to 2,000 EUR, accompanied by 100 free spins. The wagering requirements are between x35 and x45, and the bonus must be used within 30 days. These terms are crucial for understanding the full scope of bonus play and its limitations.
This 5 EUR maximum bet rule applies to all games while a bonus is active. Exceeding this limit could result in the forfeiture of bonus funds and any associated winnings. Adhering to this guideline is essential for players to successfully meet the wagering requirements and withdraw their bonus earnings.

What 5 steps does registration involve?

The registration process at Arctic Casino involves a series of steps designed to quickly establish a player account, though the exact number of distinct stages can vary. Typically, this includes providing personal details, setting up login credentials, and confirming account verification through a KYC process.
The Know Your Customer (KYC) process requires players to submit identification documents and proof of address, with the address document needing to be no older than 3 months. This verification is usually completed within 24 to 48 hours, ensuring account security and compliance with regulatory standards.
Minimum deposits start from 10 EUR, allowing players to engage with the casino's offerings even with a small initial investment. The KYC procedure is a mandatory step for account verification, ensuring that all players meet the required legal and security protocols before significant transactions can be made.

Why does the game not load in Chrome 89?

Technical issues preventing a game from loading in a specific browser version, such as Chrome 89, can stem from several factors. These include outdated browser software, incompatibilities with newer web technologies used by the game, or conflicts with browser extensions that interfere with game scripts.
The slot game 'Cygnus 4' from ELK Studios features a high volatility rating and a theoretical RTP of 94.00%. It utilizes a tumble feature on a 6x4 to 8 reel setup, offering 4096 ways to win, which can expand up to 262,144 ways. The maximum win multiplier for this game is x50,000.
To ensure optimal performance, it is generally recommended to use the latest stable version of any web browser. If a game fails to load in Chrome 89, updating to the newest version of Chrome or trying an alternative browser like Firefox or Edge is often the most effective solution. This ensures compatibility with the game's underlying technology.
Quick answers to common questions
QuestionShort Answer
What welcome bonus is available?300% welcome bonus up to €2,000 plus 100 free spins
What is the minimum deposit?from EUR 10, depending on the method
How long does a withdrawal take?e-wallets and crypto usually same day, cards 1-3 business days
Is there a mobile app?yes, for Android and iOS plus a mobile web version
Can games be tested for free?yes, most slots run in demo mode without a deposit
How do I reach support?live chat and email, around the clock
Which currencies are accepted?EUR and other common currencies

Which slots count only 10 percent?

Slots contribute 100% towards the wagering requirements for bonuses. This means that every euro wagered on a slot game directly reduces the amount that needs to be turned over. For instance, a 10 euro bet on a slot game will count as 10 euros towards the 35x to 45x wagering requirement.
In contrast, table games and live casino games only contribute 10% towards these same wagering requirements. A 10 euro bet on a table game would only count as 1 euro towards the turnover. This significantly increases the effective wagering required for players focusing on these game categories.
This disparity in contribution means players aiming to clear bonus wagering quickly should prioritize slot games. The rapid turnover on slots allows for faster progression towards meeting the 30-day deadline for bonus funds, unlike the slower progress made with table or live dealer games.

Why is the email confirmation not arriving?

Email confirmations are typically processed within a standard timeframe, but delays can occur during peak periods. The KYC process, which includes identity and address verification, takes between 24 to 48 hours to complete. This verification is a prerequisite for many account functions, including receiving confirmation emails for certain actions.
The verification requires submitting an identification document and an address proof dated no older than 3 months. Ensuring these documents are clear and meet the specified criteria can help expedite the KYC process. If confirmation emails are not received, it is advisable to check spam or junk folders.
Should the issue persist after checking these areas and allowing for the standard 24-48 hour KYC processing time, it may be beneficial to contact customer support. They can investigate specific account-related issues that might be preventing email delivery.

Why does the APK installation on Android 7 not start?

The dedicated mobile application for Arctic Casino requires a minimum operating system version for installation. The Android application is designed to run on devices with Android 8.0 or newer. This requirement ensures compatibility with the app's features and performance standards, as older versions may lack necessary system capabilities.
The app's size is approximately 45 MB for Android, and it also specifies a minimum of 2 GB of RAM. These specifications indicate the app's resource demands. Devices running Android 7, being an older iteration, might not fully support the underlying architecture or required system libraries the application relies upon.
For iOS devices, the app requires iOS 13 or later and is approximately 60 MB. Players with Android 7 devices may need to access the casino through their mobile browser instead, as direct installation of the dedicated APK might not be feasible due to operating system limitations.

How do Corner 8:1 and Dozen 2:1 differ?

Therefore, a direct comparison based on provided figures and game mechanics for these specific terms cannot be made. The available information focuses on broader game categories and their contribution to bonus wagering.
The provided information does include details on a progressive jackpot slot game, Mega Moolah by Games Global. This game features a 5x3 reel setup with 25 lines and a mid volatility. Its RTP is listed at 88.12%, with a maximum win potential of x11250, excluding the progressive jackpot itself.
Other details available relate to payment methods like CashtoCode eVoucher and Dogecoin (DOGE), and the casino's welcome bonus terms. The welcome package offers a 300% bonus up to €2,000 plus 100 free spins, with wagering requirements set between x35 and x45.

What is the wager for the 300% bonus?

The welcome bonus offers a 300% match up to €2,000, accompanied by 100 free spins. To withdraw any winnings derived from this bonus, a wagering requirement must be met. This requirement is stated to be between x35 and x45, depending on specific game contributions and potentially other undisclosed factors.
For example, if a player claims the full €2,000 bonus, the wagering requirement would range from €70,000 (calculated as €2,000 x 35) to €90,000 (calculated as €2,000 x 45). This turnover must be achieved within a 30-day period from the bonus activation.
It is crucial to note that only slot games contribute 100% towards meeting these wagering demands. Table games and live casino games contribute only 10%, meaning a €10 bet on these would only count as €1 towards the total wager, significantly extending the time and amount needed to clear the bonus.

How does Live Blackjack differ from RNG Blackjack?

Live Blackjack features a human dealer guiding the game, offering a more immersive experience compared to the automated Random Number Generator (RNG) Blackjack. The game flow is determined by the dealer and player actions, which can introduce slight variations in pace not present in pure RNG titles.
The game contribution for Live Casino games, including Live Blackjack, is set at 10% towards wagering requirements. This means that for every €10 wagered on Live Blackjack, only €1 counts towards clearing bonuses, unlike Slots which contribute 100%.
This significantly impacts how quickly bonus funds can be converted to real money, as players would need to wager considerably more on Live Blackjack to achieve the same wagering progress as on slots. For instance, a €100 bonus with a x35 wagering requirement would necessitate €3,500 in wagers on slots, versus €35,000 on Live Blackjack.

How much commission does the Banker bet cost?

The provided data does not specify a commission for the Banker bet in Baccarat or any other game. Information regarding such fees is not available within the source material.
Therefore, it is not possible to compare the cost of the Banker bet's commission against other betting options or calculate its impact on the overall house edge. Any figures related to Banker bet commissions would be speculative.
Without explicit details on Banker bet commissions, players cannot accurately assess its value proposition relative to other bets in games where such a commission is typically applied.

What payout does the Pass Line offer in Craps?

The provided data does not contain information regarding the specific payouts or odds associated with the Pass Line bet in the game of Craps. Details on game-specific payouts are absent.
Consequently, it is not possible to state the exact payout ratio or determine how it compares to other bets within Craps based on the available information. This limits the analysis of Craps game strategy.
The absence of Craps payout details prevents an assessment of its contribution to game variety or player return, as specific figures for this popular bet are not listed.

How long does USDT TRC-20 take compared to Bitcoin?

USDT (TRC-20) offers instant deposits, typically completing within 1 to 5 minutes, which is faster than Bitcoin (BTC) deposits. Bitcoin deposits can take anywhere from 10 to 60 minutes to finalize.
Withdrawals for both USDT (TRC-20) and Bitcoin are processed within 0 to 24 hours, indicating a consistent payout timeframe for both cryptocurrencies. Both payment methods have a minimum withdrawal limit of €20.
The maximum withdrawal limit for both Bitcoin and USDT (TRC-20) is €10,000. While USDT (TRC-20) has a low network fee, Bitcoin's fees are dependent on network congestion, though generally no direct fees are charged by the casino itself.

From which amount does the 10,000 EUR limit apply?

The €10,000 limit applies to both the maximum deposit and maximum withdrawal amounts for cryptocurrency transactions, including Bitcoin (BTC) and USDT (TRC-20). This upper threshold is consistent across these digital currencies.
This €10,000 limit is applicable from the minimum transaction amount of €20 upwards for both deposits and withdrawals. Therefore, players can transact anywhere between €20 and €10,000 using these methods.
This maximum limit of €10,000 ensures that high rollers can conduct substantial transactions, while the €20 minimum caters to players with smaller budgets, demonstrating a broad range of financial flexibility for crypto users.

Contact


Live - online chat

Banking

Mastercard visa pay system logo
Binance pay system logo
Mifinity pay system logo
Neosurf pay system logo
Cashlib pay system logo
paysafecard pay system logo
Bitcoin pay system logo
Dogecoin pay system logo
Voucher pay system logo
Utorg NTLR pay system logo
usdt tether pay system logo
litecoin pay system logo

Providers

Betsoft provider logo
Evolution Gaming provider logo
Apple pay system logo
Hacksaw gaming provider logo
Mancala Gaming provider logo
Netent provider logo
quickspin provider logo
fugaso provider logo
Smartsoft gaming provider logo
wazdan provider logo
Spribe provider logo
Spinomenal provider logo
Arctic Casino 2026